Refer a Patient


The highly qualified specialists as well as the support staff are dedicated in providing the very best care in comfortable and modern surroundings using the latest technologies. We can therefore offer your patients the latest developments as a referral practice dedicated to excellence in these fields.

Referral procedure

All referrals can now be done via our secure online referral process or by post. Please note email referrals are no longer compliant with GDPR. When we receive your referral, your patient will be contacted to make an appointment. The initial consultation will take 30-60 minutes and will consist of medical and social background information, a full clinical examination and radiographs to assess the extent of the patient’s concerns. All the options and choices available to the patient will be discussed in detail with patient. If it is a particularly complex case a further visit may be necessary as well taking study models or a CBCT scan at the practice.

A full report and x-rays taken at the consultation/during treatment will be sent to you, the referring dentist, and the patient will have a written estimate of the fees involved.

When the patient is ready to proceed with treatment we will make all the necessary appointments and will send you regular reports on the progress of your patient.

During treatment at Royston Dental Care, the patient is always reminded of the necessity of continuing to visit you, their general dental practitioner, for regular examinations and treatment.

Code of Practice

  • Referred patients will NOT be accepted for any treatment other than that which the referring dentist has requested.
  • A full written report will be sent to the referring dentist and a copy to the patient.
  • No treatment will be carried out without an estimate of fees given to the patient.
  • If you have any problems/queries we will endeavour to address them as soon as possible.
     
     

Maintaining Our Standards

We are regularly monitored by unannounced inspections conducted by the Government’s Quality Control
Our management systems help us achieve our quality goals. They define each practice member’s responsibilities when looking after you.
  • We will do all we can to look after your general well-being. We will ask you about your general health, and about any medicines being taken. This helps us to treat you safely. We keep all information about you confidential.
  • Contamination control is also essential to the safety of our patients. Every practice member receives training in practice systems for contamination control.
  • We screen all patients for mouth cancer at routine checkups. We ask patients about tobacco and alcohol use because they increase your oral cancer risk and may affect the success of implant treatments.
  • Practice working methods are reviewed regularly at meetings. We encourage all staff to make suggestions for improving the care we give patients.
  • We regularly ask patients for their views on our services. We deal promptly with the information we gain in this way and use it to enhance our patients’ experiences.
  • All dentists in the practice take part in continuing professional education far exceeding the General Dental Council’s requirements. We aim to keep up-to-date with current thinking on all aspects of general dentistry, including preventative care which reduces your need for treatment.
  • All staff joining the practice are given training in practice-wide procedures. Once a year, there is an individual review of training needs for everyone in the practice.
  • All members of the practice know of the need to ensure that dentists are working safely. In the highly unlikely event that a dentist in this practice becomes unfit to practise, we will ensure that concerns are investigated and, if necessary, acted upon.

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